Managing and Cancelling Your Subscription

Your subscription is managed by whichever service you paid through: Stanza's web checkout, the App Store, or Google Play. This article explains where to go for each.

Finding your subscription

Open Settings and choose Subscription ("Plan, billing, and upgrade options"). There you will see:

• your Current plan,
• when a trial ends ("Trial ends …") or when the plan renews ("Renews on …"),
• Upgrade to Pro, Change plan and Manage subscription.

A subscription belongs to your account, not to a single profile, so you only ever need one.

Upgrading

1. Go to Settings › Subscription and choose Upgrade to Pro or Change plan.
2. On Choose a plan, pick a plan and a billing interval — Monthly or Annual.
3. Confirm. On the web you pay through a secure checkout; in the mobile app, payment goes through your App Store or Google Play account.

Upgrading from the web includes a 14-day free trial. The plan page always shows the price and any trial before you confirm.

Managing or cancelling

Choose Manage subscription. Where it takes you depends on how you subscribed:

• Subscribed on the web: you are taken to a secure billing portal, where you can manage your payment details and your subscription, including cancelling it. If anything there is unclear, contact us through Support.
• Subscribed on iPhone or iPad: you are taken to your Apple subscriptions. Cancel there.
• Subscribed on Android: you are taken to your Google Play subscriptions. Cancel there.

App Store and Google Play subscriptions renew automatically at the same price unless you cancel at least 24 hours before the end of the current period.

Restoring a purchase

On iPhone and iPad, if you subscribed with your Apple ID but Stanza does not show your plan — for example on a new device — open the plan page and tap Restore Purchases.

Payment problems

If a payment fails you will see "Your payment is past due. Please update your billing information." Update your payment method in the place you subscribed — the web billing portal, the App Store or Google Play. If a subscription ends, Stanza shows "Your subscription has ended. Upgrade to restore access."

Refunds

Refunds for App Store and Google Play purchases are handled by Apple and Google under their own policies; request them through your store account. For web purchases, contact us through Support.

What happens when a paid plan ends

Your account returns to the free plan. Nothing you published is removed. Pro-only extras — such as ad-free browsing, the larger Encore allowance and full analytics — stop, and free limits apply again to new drafts, recordings and live sessions.